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5 Days Replacement on all product

At Atvindia, we strive to provide our customers with high-quality products and exceptional customer service. We understand that occasionally, there may be a need for replacements due to various reasons. This Replacement Policy outlines the guidelines and procedures for requesting and obtaining replacements for products purchased from Atvindia. Please read this policy carefully before making any replacement requests.

 Eligibility for Replacement

 Defective Products

If you receive a product from Atvindia that is defective or damaged, you may be eligible for a replacement. To qualify for a replacement, the following conditions must be met:

• The product must be within the warranty period, as specified by the manufacturer or Atvindia
• The defect or damage must not be a result of misuse, negligence, or unauthorized repair or modification.
• The product must be returned in its original packaging, including all accessories and documentation.

2.2 Incorrect Products

If you receive a product that is different from what you ordered, you may be eligible for a replacement. To qualify for a replacement, the following conditions must be met:

• You must notify Atvindia within 5 days of receiving the incorrect product.
• The product must be returned in its original condition, including all accessories and documentation.

3. Replacement Process

3.1 Initiation of Replacement Request

To initiate a replacement request, please follow these steps:

1. Contact our customer support team via ,Email: hoodinfra@gmail.com/phone number +91-9818845776 / within 5 days of receiving the product.
2. Provide the following information:

• Order number
• Product name and description
• Reason for replacement (defect or incorrect product)
• Details and evidence (such as unboxing videos) of the defect or incorrect product

3.2 Evaluation and Approval

Upon receiving your replacement request, our customer support team will evaluate the information provided. We may request additional details or evidence if necessary. Once the evaluation is complete, we will notify you of the approval or denial of your replacement request.

3.3 Return of Product

If your replacement request is approved, you will be provided with instructions on returning the product. Please ensure that the product is securely packaged to prevent any damage during transit.

Effective Date: 28/06/2023