Exchange Policy

1. Eligibility for Exchange We offer exchanges on products that meet the following criteria:

   • The product is in its original condition, unused, and unopened.
   • The product is returned within 2 days from the date of delivery.
   • The product is eligible for exchange as per the specific product's eligibility guidelines (e.g., non-returnable items).

2. Exchange Process To initiate an exchange, customers must contact our customer support team within 2 days of receiving the product. Customers will need to provide their order details, including the order number, product information, and reason for the exchange. Our customer support team will guide customers through the exchange process.

3. Return Shipping Customers are responsible for the shipping costs associated with returning the product for an exchange unless the product is deemed defective or damaged upon arrival. We recommend using a trackable shipping method to ensure the safe return of the product.

4. Inspection and Approval Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria for exchange. If the product is approved, we will initiate the exchange process. If the product does not meet the eligibility criteria, we will notify the customer and discuss available options.

5. Exchange Options Customers can choose one of the following exchange options:

   • Exchange for the same product in a different size, color, or variant (subject to availability).
   • Exchange for a different product of equal or lesser value (if the original product is not available).
   • Store credit for future purchases (if the customer prefers not to exchange).

6. Refunds and Price Differences If the exchanged product has a lower value than the original product, we will refund the price difference to the original payment method. If the exchanged product has a higher value, customers will be required to pay the price difference before the exchange is processed.

7. Non-Exchangeable Products Certain products may not be eligible for exchange due to hygiene reasons or other restrictions. These products will be clearly marked as non-exchangeable on the product page.

8. Communication All communication regarding exchange requests and related inquiries should be directed to our customer support team via [email/phone/live chat]. We strive to respond to all inquiries within 2 business days.

9. Modifications to the Exchange Policy We reserve the right to modify or update this exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from our ecommerce store, customers acknowledge and agree to abide by the terms and conditions of this exchange policy.

For further assistance or clarification, please contact our customer support team.

Last updated: 29/06/2023