Thank you for choosing atvindia

We aim to provide a seamless and reliable shopping experience for all our customers. This Shipping Policy outlines the details and guidelines for shipping and delivery of products purchased from our website. Please carefully review the following information to understand our shipping procedures

Shipping Destinations: We currently offer shipping services within India. If your shipping address is located outside these regions, kindly contact our customer support team to inquire about the possibility of arranging a shipment

Order Processing Time: Once you have successfully placed an order on our website, please allow 2 Business Day for us to process your order. During this time, we will verify your payment, review the order details and address / Order via WhatsApp bot verification, and prepare the items for shipment. Please note that business days exclude weekends and public holidays.

Shipping Methods: We collaborate with reputable shipping partners and having the tie-up with Shiprocket to ensure timely and secure delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can choose the one that suits your requirements. The estimated delivery time and cost may vary based on the selected shipping method and the destination. Currently we are providing standard shipping method in which product delivery time is 6-10 Business days.

Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email or WhatsApp. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's online tracking portal. Please allow a few hours for the tracking information to be updated after receiving the tracking number.

Delivery Time: The estimated delivery time 6-10 Business days or depends on various factors such as the shipping method chosen, the destination, and any unforeseen circumstances. While we strive to deliver your order within the estimated timeframe, please understand that delays may occur due to weather conditions, customs inspections, or other factors beyond our control. If you have any concerns about the delivery status of your order, please reach out to our customer support team for assistance.

Shipping Charges: We provide Free shipping in across India

Order Modifications and Address Changes: If you need to modify your order or change the shipping address after placing an order, please contact our customer support team as soon as possible. Or Or use our WhatsApp chatbot, they send automated messages to verify your address. We will do our best to accommodate your request; however, please note that changes may not be possible if your order has already been shipped.

Order Non-Delivery: In the event that your order is undeliverable due to an incorrect or incomplete shipping address provided by you, refusal to accept the package, or failure to claim the package from the carrier's designated location within a specified timeframe, the package may be returned to us. In such cases, additional shipping charges may apply for re-delivery or order cancellation fees may be deducted from any applicable refunds.

Damaged, Wrong or Lost Shipments: We take utmost care to ensure that your order is packaged securely and protected during transit. However, if you receive a damaged package, please notify us immediately, providing details and supporting evidence. Unboxing Video (Mendetory) within the time fram, We will work with you to resolve the issue and initiate any necessary claims with the shipping carrier. Similarly, if your package is lost during transit, please contact us, and we will assist you in tracking it down or arranging a replacement if necessary.

International Shipping: For international shipments, please be aware that customs procedures and regulations vary from country to country. Any additional fees, customs duties, or taxes imposed by the destination country's customs authority are the responsibility of the recipient. We recommend contacting your local, Currently we are not serve International Shipping.