Cancellation Policy

Cancellation Requests

Customers may request to cancel an order by contacting our customer support team within 24 hours of placing the order. We will make every effort to accommodate cancellation requests, but we cannot guarantee cancellations for orders that have already been processed or shipped.

Eligibility for Cancellation

Certain products or services may not be eligible for cancellation, including personalized items, perishable goods, and digital downloads. Please refer to the specific product page or contact our customer support team for more information on eligibility.

Cancellation Process

To request a cancellation, customers must provide their order details, including the order number and reason for cancellation. Our customer support team will review the request and notify the customer of the cancellation status within 2 business days.

Refunds

If an order is eligible for cancellation and has not been processed or shipped, a full refund will be issued to the original payment method. For orders that have already been processed or shipped, customers may be eligible for a refund minus any applicable restocking fees or shipping charges.

Non-Cancellable Products or Services

Some products or services may be non-cancellable, such as pre-orders or items with limited availability. Customers will be notified on the product page if a product or service falls under this category.

Changes to Orders

If customers wish to make changes to their order instead of canceling it entirely, they may contact our customer support team to discuss the available options. Please note that changes may not be possible for orders that have already been processed or shipped.

Communication

All communication regarding cancellation requests and related inquiries should be directed to our customer support team via (email: hoodinfra@gmail.com/phone: +91-9818845776 ). We strive to respond to all inquiries within 2 business days.

Modifications to the Cancellation Policy

We reserve the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For further assistance or clarification, please contact our customer support team.

Last updated: 28/06/2023